Shipping Information

The very best thing about placing an order is that something special is on its way to you. We know what a pity waiting can be, so know as soon as we receive your order, we’re on the job of getting it to you as soon as possible. Let’s ease the wait with some solid info. 

Can you ship to anywhere?

Absolutely! Anywhere. If you have an address, and that address is on planet earth, we can ship to you no problem at all.

Where is my order shipped from?

All orders are shipped from Australia.

How long will my order take?

For orders within Australia.

Orders are delivered by Australia Post. Delivery times will depend on whether you live in metro or rural areas, or on a teeny island off the coast which is only accessible by rowboat and trained dolphins. For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 4000 as the ‘From postcode’.

For international orders.

Orders are delivered by Australia Post.

Can I track my parcel?

Of course you can! All orders are tracked – because knowing ‘how much longer?’ is a lovely thing to know. We get it, so we’ve made sure you can track your delivery from the time it leaves us to the time it gets to you.

For orders within Australia.

You’ll receive an email with a tracking link from Australia Post when your order is on its way.

For international orders.

You will receive an email with a tracking link from Australia Post when your order is on its way. If you don’t receive the email with your tracking link, don’t worry – it might means it has been wooed by a cheap trip to Bali, but most likely it’s been wooed by your junk folder. It happens, so please check there before getting in touch.

When your parcel arrives at the country of destination, it will be transferred from Australia Post to your local postal authority for delivery to you. Know that Australia Post will be tracking your parcel for your entire journey, but at this point, you may stop seeing updates on your Australia Post tracking link for a little while until your parcel is delivered to you. From here, you will be able to track your parcel on the tracking site of your local postal authority, using the same tracking number provided to you in the email from Australia Post. We deliver to every country on the planet, but here are the links to the local postal authorities in some of them:

A note about duties and taxes.

Duties and taxes can be a pity, but they are a reality for all of us who buy online, so here’s what you need to know.

Depending on the destination country and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. These charges are completely independent of Hey Sigmund, and are set and collected by your country when your order arrives. Because of this, we are unable to provide an estimate of any duties or charges that may be payable. These charges are payable by the receiver and they are not included in the price of shipping. Please contact your local customs offices for more information regarding duties and taxes.

If you are ordering from the UK, please see this link for information on any customs charges or taxes that may be payable. Please note that this is determined and collected by the UK government, and is completely independent of Hey Sigmund.

If you are ordering from Canada, please see this link for more information on any customs charges or taxes that may be payable by.

For Shipments to Oman, Papua New Guinea, Qatar, Saudi Arabia, United Arab Emirates

Please note that the following countries will only accept shipments labelled with PO Box addresses:

  • Oman
  • Papua New Guinea
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

We can deliver to these countries no problem at all, but please make sure you have a PO Box displayed in the address. If the displayed address does not have a PO Box, the package will be returned to Hey Sigmund.

Returns Policy

We are very happy to accept returns for change of mind or unsuitability provided that items are returned in a saleable condition and that they meet the following conditions:

  • Please email us at within 7 days of receipt of your items, to advise us your intent to return.
  • The return of the item/s is at your expense. We suggest using a trackable form of postage, as we cannot accept responsibility for items not received by us.
  • As we have already been charged by the postage provider, we are unable to refund for the cost of delivery to you.
  • When your parcel is received by us, we will credit your original payment method with the cost of the items.

Follow Hey Sigmund on Instagram

karenyoung_heysigmund

Honestly isn’t this the way it is for all of us though?♥️

#childanxiety #parenting #separationanxiety

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Feb 5

Open
Honestly isn’t this the way it is for all of us though?♥️ #childanxiety #parenting #separationanxiety

karenyoung_heysigmund

Big feelings can be so beautiful. And so tricky.

We want our kids to know that all feelings are okay, and we also want to support them to handle those feelings in positive ways. This is going to take time. We were all born with feelings, but none of us were born able to regulate those feelings. That will come with time and lots (lots!) of experience.

In the meantime, the way we respond to their big feelings and the not-so-adorable behaviour it can drive, can be key in nurturing their social and emotional growth. So let’s talk about how.

Proactive Parents is a community event hosted by @mindfullaus . I’ll be providing parents, caregivers and educators with the skills and tools to better understand big feelings and the behaviour it fuels.

Understanding how to respond when young people are overwhelmed can drive calm and connection over conflict. Ultimately, our responses have enormous potential to build important neural pathways that will strengthen them for life.

This presentation will explore the powerful ways parents and carers can, quite literally, influence the strengthening of the brain in ways that will build self-control, emotional regulation, and resilience in their children for life.♥️

When: Sunday 25 Feb 2024, 10am-2pm
Where: West Gippsland Arts Centre, Vic
Buy Tickets here: https://sales.wgac.com.au/event/379:2410/379:3923/
(Or Google: karen young young people and their big feelings west gippsland)

View

Feb 5

Open
Big feelings can be so beautiful. And so tricky. We want our kids to know that all feelings are okay, and we also want to support them to handle those feelings in positive ways. This is going to take time. We were all born with feelings, but none of us were born able to regulate those feelings. That will come with time and lots (lots!) of experience. In the meantime, the way we respond to their big feelings and the not-so-adorable behaviour it can drive, can be key in nurturing their social and emotional growth. So let’s talk about how. Proactive Parents is a community event hosted by @mindfullaus . I’ll be providing parents, caregivers and educators with the skills and tools to better understand big feelings and the behaviour it fuels. Understanding how to respond when young people are overwhelmed can drive calm and connection over conflict. Ultimately, our responses have enormous potential to build important neural pathways that will strengthen them for life. This presentation will explore the powerful ways parents and carers can, quite literally, influence the strengthening of the brain in ways that will build self-control, emotional regulation, and resilience in their children for life.♥️ When: Sunday 25 Feb 2024, 10am-2pm Where: West Gippsland Arts Centre, Vic Buy Tickets here: https://sales.wgac.com.au/event/379:2410/379:3923/ (Or Google: karen young young people and their big feelings west gippsland)

karenyoung_heysigmund

We have to change the way we think about school. When we prioritise academics, it`s like building the walls - because that`s what we see - before fortifying the foundations.

So many teachers know this, but with the increased focus on reporting and academics, they aren`t being given the time and opportunity to build the relationships that will ensure those foundations are strong and steady.

This is why too many kids are falling down at school - not because they aren`t capable, but because the necessary foundations for them to do well haven`t been laid.

Schools are spending the resources anyway, but reactively on behaviour management, disengagement, reduced capacity to learn.

If we can steer those resources towards building relational safety, so kids feel more seen, valued, cared for, rather than less capable or clever, we`ll see a decrease increased academic success, greater engagement, less social struggles, and less behaviour issues. It`s just how it is.

First though, we need to value relationships and the way kids feel at school, even more than how they do at school. All kids are capable of their own versions of greatness, but unless they feel safe and cared for at school, we just won`t see what they are capable of, and neither will they.❤️

View

Jan 22

Open
We have to change the way we think about school. When we prioritise academics, it's like building the walls - because that's what we see - before fortifying the foundations. So many teachers know this, but with the increased focus on reporting and academics, they aren't being given the time and opportunity to build the relationships that will ensure those foundations are strong and steady. This is why too many kids are falling down at school - not because they aren't capable, but because the necessary foundations for them to do well haven't been laid. Schools are spending the resources anyway, but reactively on behaviour management, disengagement, reduced capacity to learn. If we can steer those resources towards building relational safety, so kids feel more seen, valued, cared for, rather than less capable or clever, we'll see a decrease increased academic success, greater engagement, less social struggles, and less behaviour issues. It's just how it is. First though, we need to value relationships and the way kids feel at school, even more than how they do at school. All kids are capable of their own versions of greatness, but unless they feel safe and cared for at school, we just won't see what they are capable of, and neither will they.❤️

karenyoung_heysigmund

We also need to make sure our teachers feel seen, safe, cared for, valued. Our kids can’t be the best they can be without them.♥️

View

Jan 19

Open
We also need to make sure our teachers feel seen, safe, cared for, valued. Our kids can’t be the best they can be without them.♥️

karenyoung_heysigmund

Separation can be tough! Not just for our kiddos but also for the adults who love them.

As brutal as separation anxiety can feel, it also comes with transformative opportunities to strengthen your child and build their brave in ways that will serve them now and for the rest of their lives.

Of course we’d rather our young ones (or ourselves) never feel the tailwhip of separation anxiety, but so many young people are going to experience anxiety at separation from a loved one. It’s part of being human, but it doesn’t have to hurt.

As their important adult, you have a profound capacity to support them through separation anxiety and help them feel braver, stronger, and closer to you, even when you’re not beside them. Let’s talk about how.

This is information I wish every parent could have.

We want our children to feel loved and supported, but we also want to build their brave so anxiety doesn’t stand in the way of the important, growthful things they need to do.

In this 1.5 hour webinar, I’ll be presenting practical, powerful ways to build bravery when separation feels tough - at school, at bedtime, at drop-off - any time being away from you feels tough.

A recording of the webinar will be available to all registered participants for 30 days following the ‘live’ online event.

To register or find out more, google ‘hey sigmund webinar separation anxiety’ or see here https://www.heysigmund.com/upcoming-live-webinars/ ♥️

View

Jan 18

Open
Separation can be tough! Not just for our kiddos but also for the adults who love them. As brutal as separation anxiety can feel, it also comes with transformative opportunities to strengthen your child and build their brave in ways that will serve them now and for the rest of their lives. Of course we’d rather our young ones (or ourselves) never feel the tailwhip of separation anxiety, but so many young people are going to experience anxiety at separation from a loved one. It’s part of being human, but it doesn’t have to hurt. As their important adult, you have a profound capacity to support them through separation anxiety and help them feel braver, stronger, and closer to you, even when you’re not beside them. Let’s talk about how. This is information I wish every parent could have. We want our children to feel loved and supported, but we also want to build their brave so anxiety doesn’t stand in the way of the important, growthful things they need to do. In this 1.5 hour webinar, I’ll be presenting practical, powerful ways to build bravery when separation feels tough - at school, at bedtime, at drop-off - any time being away from you feels tough. A recording of the webinar will be available to all registered participants for 30 days following the ‘live’ online event. To register or find out more, google ‘hey sigmund webinar separation anxiety’ or see here https://www.heysigmund.com/upcoming-live-webinars/ ♥️

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