Being able to respond and interact with the world whole-heartedly is fuel for flight and healthy living. A big part of this involves being aware of how we feel and how others feel, and managing those feelings to preserve relationships and satisfy needs. None of us were born knowing how to do this. It’s why the apprenticeship towards adulthood starts at the small human stage and lasts decades. So much to learn!>Empathetic listening is a powerful way to build this emotional awareness in children, open them up to your guidance and grow their emotional intelligence.

Opportunities for empathetic listening will present themselves all the time, but they won’t always present themselves gently. And certainly not always adorably. Being human is never that simple.

The opportunities will often be hidden in big feelings, tantrums, resistance, tears, tempers, frustration, anxiety, sadness, jealousy, confusion. As draining and as maddening as these situations can be, they are rich with the lessons that all kids need to learn to be healthy, capable, thriving adults. As with so much of life, the best way to learn is often in the midst of the mess. 

When your child is broken-hearted, furious, or confused, empathetic listening can help you to break through. The key lies in trying to understand what your child is experiencing. Their experiences might not always make logical sense, but they don’t need to (cue the distress at discovering there’s no Dory in Dory yoghurt). There is something more important than understanding the situation, and that’s understanding how they feel about it. This is where empathetic listening is gold. 

What is empathetic listening?

Empathetic listening involves tuning in to what your child is feeling. When you listen empathetically, the connection between you and your child will deepen, as will their budding self-awareness. 

This doesn’t mean that you’ll approve of how they’ve expressed themselves. The idea is that when they feel closer to you and more understood, your capacity to guide them and to be heard by them is expanded. The benefit is so mutual. When they feel your love, warmth and understanding, the big feelings that are breathing to life inside them will start to ease. When this happens, they’ll be open to your wisdom and your guidance, and to learning the lessons that all kids need to learn.

Okay then. Tell me how it’s done.

Here are the basic principles for empathetic listening. The aim is to understand what your child is feeling. Once your child feels heard, there is a clear way forward for dialogue and any lessons that need to be learned.

1. Open up to all of the information that’s coming to you.

   Empathetic listening involves collecting whatever information you need to tune into your child’s experience. Use your eyes to notice their body language, gestures or facial expressions, your ears to hear their words; your imagination try to see things from where they are; and your heart – you already have a deep connection with your child and you know them child better than anyone – use your heart to get a sense of what they might be feeling. 

2. Gently reflect back.

   Once you have the information, share it with your child, in a gentle, non-judgemental way. What your child needs more than anything is to feel heard. There is a sweet relief that will come when they realise that you ‘get’ them. 

3. Respond to the feelings behind the words.

   Respond to the feelings behind the behaviour. When emotional things happen, it won’t help to be logical or to try to explain the unreasonableness of what they are feeling. For example, a baby brother has ‘stolen’ a very important hat – the one with Elsa on it. Now he’s putting it in his mouth, ‘like with spit and everything’. Rather than responding to the situation, ‘he won’t hurt your hat’, try responding to the feelings. ‘You’re worried he’s going to ruin your hat. I understand that. I know you’re a great sharer. What can you share with him that he can put in his mouth?’ Their actions might be messy and their words might be unhelpful, but their feelings behind them will be valid. 

4. Name big feelings. So good for so many reasons.

   Naming an emotion can soothe the nervous system and help kids to find their way back from big feelings. For healthy functioning, the emotionally vibrant right brain and the logical, linguistic left brain need to stay connected and working together. The left brain is dominant in logic and language. It gives logical structure and meaning to the emotional experiences of the right brain. When there is an emotional tidal wave, the right side of the brain ‘disconnects’ from the left. This is when things feel out of control because for a little while, that’s exactly what happens – the big emotions that live in the right brain are out of the control of the calming, logical influence of the left brain.

   When you name what you think they might be experiencing, you are effectively ‘loaning’ your left brain by providing the words that will give structure and meaning to their feelings. ‘You really want to keep playing don’t you. You’re not ready to pack up yet. That sounds frustrating for you. I’d be frustrated too if I had to stop doing something I wanted to keep doing.’

   Think of it like turning on a light for them. When you name the feeling, it stops coming at them from the dark. They can start to get a sense of it, contain it, and start to deal with it. Naming a feeling also helps them to realise that they aren’t alone and that there are feelings that everyone experiences from time to time. 

   By naming the feeling that they might be feeling (give them space to tell you that they’re not), you’re helping to expand their emotional vocabulary. They might be ‘angry’ – or they might be frustrated, exhausted, jealous, furious. The more awareness they have of their own emotional experience, the more capacity they’ll have to identify those feelings in others. This is the heartbeat of emotional intelligence and when this flourishes, so will they. 

5. Sometimes there will be mixed emotions – let them know that’s okay.

   Different emotions can land in the same place at the same time. For example, a child might be going on a fabulous holiday, but without one of their parents. They will likely feel super-excited, but a little sad as well, and perhaps a bit anxious or guilty about leaving the other parent behind. If you can name what you see, feel or think, and reassure them that it’s completely okay to feel different feelings at the same time – you’ll be giving them the strong, steady, loving presence they need. When they have the ‘permission’ to feel confusing feelings, they can stop fighting them. The feelings will be free to come, and then they will go.

6. They’re doing their detective work too. Be careful with the vibes you’re sending out.

   Kids are clever. They pick up everything! While you’re trying to read them, they will also be reading you. Be careful with the information you send their way – your voice, your posture, the words you use, the distance between you. If you can (and you might not always have it in you – parents are human too), try to slow things down, position yourself so your eyes are level with theirs, and be with them in the moment. 

7. You don’t need to fix anything.

   Feelings don’t always appear to make sense but they always have a good reason for being there. You don’t need to argue the facts or point out the reasons they ‘shouldn’t’ be feeling the way they do. You don’t need to fix anything. When they feel heard and understood, their connection with you will deepen, their big emotions will start to soothe, your influence will widen and the ‘fixing’ will take care of itself. 

And finally …

However curly their responses or behaviour might be, children never do what they do to be ‘bad’. Big feelings are overwhelming, and it takes time to learn how to manage them. Even as adults, there will likely be days where the big feelings win. 

When you listen empathetically, your child will feel heard and understood. They will feel your support and when they relax into this, they’re ready to listen to you and open up to your guidance. The best way to be heard is to listen. Their feelings don’t have to make sense to you, but it will always be something wonderful for them, if you can help their feelings make sense to them.